Frequently Asked Questions about Vacation Rentals
Is the property I book on the Internet the one I will get?
We will confirm and assign you to the specific unit requested at the time of booking. However, there are many unforeseen circumstances that may render the accommodations unsuitable or unavailable for rent. In this rare situation, you will be contacted immediately and provided with the option of either a full refund or an opportunity to stay in one of our other properties.
What is required to make a reservation?
When you find the condo of your choice you can either book the property online or call us at (850) 708-1681. When making your reservation we require a $200 payment to confirm your booking and this is applied towards your balance due. The remaining balance is processed 14 days prior to check-in. We accept Visa, MasterCard or Discover. Checks are acceptable and must be in U.S. Funds and received 30 days prior to your arrival.
What time are check in and check out?
Check in is 4:00 pm local time (CST), and check out is 10:00 am local time (CST), with the exception of Spring Break. During Spring Break check in is 5:00 pm local time (CST) and check out is 8:00 am local time(CST). Upon receiving your total balance due, check in and check out procedures/policies will be provided. Early arrival and late departures may be available for an extra fee. To determine whether this is an option, contact our office.
How do I get access into the property?
All properties have keyless entry pads. When your balance is paid in full we will request a 4 digit code from you.
How will I receive my confirmation and arrival instructions from H2O Vacation Rentals?
All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain h2ovacationrental.com to your list of accepted email addresses. You will receive a reservation confirmation including directions and arrival instructions via email within minutes of making your reservation. If you have not received these emails, please contact us at (850) 708-1681 or via email at [email protected]
Do you offer Travel Insurance?
You are a valued guest and we want to do everything possible to make your trip enjoyable and worry free. Because the unforeseen and unexpected can occur before you leave or when you are away from home, we recommend and offer CSA's Guest Cancellation Insurance Plan. For more information on what this insurance covers please call us or go to www.csatravelprotection.com.
Your Travel Insurance payment is a percentage of your total stay value and will be processed when you reserve your condo.
For detailed travel insurance coverage information, please contact CSA Travel Insurance directly at (866) 999-4018.
What is your Cancellation and Refund Policy?
Cancellations and refunds are subject to contractual policies and procedures and must be approved by management. These policies will be made available at the time of booking and will require your compliance.
Please note, Florida is a tropical climate as such changes in weather are to be expected. Cancellations due to weather (including catastrophic events) are not permitted. We recommend purchasing Travel Insurance. This can protect your vacation investment if unforeseen circumstances require you to cancel your trip.
What are the Hurricane Policies?
Hurricanes are always a possibility on the Florida Panhandle. In the event of a mandatory hurricane evacuation of Panama City Beach and the surrounding area, a refund will be given for all days covered by the evacuation order.
How many people are allowed to stay in each home?
The maximum occupancy for each property is established by the individual homeowner and will be listed in the unit description section on the website or will be provided when you reserve your property.
Is there a fully equipped kitchen in all vacation rentals?
Yes, all of our properties are equipped with full kitchens: Refrigerator, stove/oven, microwave, dishwasher, blender, coffee maker, toaster, pots & pans, dishes, glasses, silverware and cooking utensils, iron and ironing board, vacuum cleaner, broom, and dust pan.
Are linens and towels provided?
Yes, there are linens and towels provided in each vacation rental. All bedding is provided and towels are supplied. Beach towels are not included so we recommend that you bring your own from home.
Are the vacation condos cleaned daily?
No, the vacation condo is cleaned before your arrival and after your departure.
Are the properties Non-Smoking?
Yes, all of our properties are strictly Non-Smoking.
Are security deposits required?
There is a $45 non-refundable Security Deposit and that will cover you and your guests up to $3000 in unintentional damages. It is essentially an insurance policy that we take out on you with CSA Travel Protection for the possibility of unintentional damages within the rental unit.
How should I leave the property?
Although a housekeeping attendant comes before you arrive and after you leave to ensure the property is clean, you are responsible for leaving the property in the condition you received it in. You are renting some one's home and you should leave it the way you would want your own left. Excess cleaning, if needed, will be held from your security deposit.
Is there Internet Service?
Many of our properties offer high-speed internet service for your convenience. Due to the numerous different providers and the various ages and configurations of personal computers, we cannot guarantee that you will be able to connect. We will do our best to assist you, but cannot be held responsible and NO REFUNDS will be offered if you are unable to take advantage of this service.
Are there washer & dryers available?
Yes, either private washers & dryers are featured inside the property and will be noted on the unit descriptions or coin operated washer and dryers can be found onsite.
What about grilling?
Florida Law prohibits grilling on the decks and balconies of rental properties.
Are pets allowed?
NO PETS shall be allowed on the Premises. Your breach of this provision shall be considered material, and shall result in the termination of your tenancy forfeiture of all monies paid.